Frequently Asked Questions


ABOUT US

Q: What is Travel + Leisure Family Club?

A: Designed with you in mind, T+L Family Club delivers its members an unrivaled array of services all in one place, creating memorable experiences for you and your family. Along with the special perks, amenities, and family travel packages you'll enjoy through the relationships we’ve established with leading restaurants, retailers, and travel services, our Personal Assistant feature will help make life a breeze—24/7, anytime, anywhere. Use it to recommend great gift ideas for a party, find a highly rated local plumber, help you score tickets to the ballgame, and so much more.

Q: What's the catch?

A: There’s no catch—your experience with T+L Family Club has been designed to be hassle free. No more surfing the Web for hours, stressing out over where to find the best deals or receive suggestions geared toward your family’s interests. We’ll do all the legwork for you, getting you more premium amenities at a lower price than you could typically arrange for on your own. We promise no catches, no hoops to jump through, and no hidden fees.

Q: Is my privacy protected?

A: Yes. T+L Family Club is committed to protecting the privacy of our customers. Click here to read our privacy statement.

ENJOYING YOUR BENEFITS

Q: How do I access specific services?

A: To speak with a Personal Assistant who can take care of your needs, learn more about member exclusive deals and special offers, or to speak with a T+L Family Club Travel Counselor call 1-866-563-6427. You can also fill out our simple Design Your Own Vacation form and a travel counselor will respond promptly to your request.

Q: How do I contact Customer Service?

A: Contact us via phone, email, or online with any inquiries or comments. Your total satisfaction is our biggest priority. We’re committed to providing you unparalleled service and maximum value!

Q: After I’ve registered my account, can I change my username/email address?

A: Yes, you can change the email address associated with this account at any time by calling our toll-free number: 1-855-289-4758 from 8am – 12am ET 7 days a week. All future email communications will be sent to your new email address. Please note: The username to log into your account will still be the original email address you used when you first set up your membership.

Q: Can Travel + Leisure Family Club be used in conjunction with other discounts?

A: Typically, no. T+L Family Club discounts and deals may not be combined with other promotional discounts or deals on the same benefits, savings, retailers, or services. These include discount-priced daily specials, sale items, senior citizen rates, early-bird specials, etc. These discounts are exclusive, and may not be combined with awards, programs, other discount-dining programs or offers.

BILLING & CANCELLATION POLICY

Q: How do I cancel my membership?

A: We want to make sure that you and your family are enjoying a customer experience that is unmatched. If you’re not fully satisfied with your membership, you can cancel using either of the options below. We will promptly stop your service. Annual member will receive a credit for any unused months of their membership.

WEB BROWSER

Q: What are the best Web browsers for optimizing my Travel + Leisure Family Club online experience?

A: Your T+L Family Club online experience is best optimized on the following browsers: